S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
One of the side gigs I have run across lately is in the wine industry. According to Forbes, US wine consumption has grown from a volume consumption of 370 million gallons in 1993 to a current level of over 770 million gallons. In 2017, $40 BILLION dollars was spent in wine sales. That’s a lot of wine!
We take our skin for granted. We expose it to the sun at the beach, we go skiing on the slopes and expose it to the cold and wind, and then we turn around and complain when we start seeing wrinkles, sun spots, or saggy skin.
Here at Coffee with Claire, we celebrate the entrepreneurial spirit. And today, our guests demonstrate how collaboration and the bringing together two totally opposite ends of the business spectrum is the perfect combination to help newly formed companies or re-designed businesses create a strong professional footprint, while staying true to their individual entrepreneurial spirits.
At the beginning of anything new, there’s always excitement and an adrenaline rush as you build that something that has never been built before.
On the first episode of Season 3 of the show, Claire Billingsley sits down with Paul Maynard, Claire’s Communications Director, to talk about this new beginning. But where’s the new show happening? What can you expect in the new season? And where in the world has Claire Billingsley been? Tune in to find out!
Do you have a full-time job that pays the bills? Do wish you could do something else that would fuel a passion while earning extra money? My guest in this episode is Sue Moore who knows all too well what it means to find a “side hustle” to help s sometimes-depleted bank account. 
Do you know what a public insurance adjuster is? In this episode, meet Benny Write, an adjuster with Jansen International. He explains how he and his brethren can help you through the claims process with your insurance company. 
The first in a series we call “What If?” In this episode, we discover what you really need to know about insurance. Our guest, John Allen, is president and managing agent with Community Insurance Advisors. John’s mission is to set a new standard for the insurance industry. Here John walks us through a thought process of how we should engage an agent and get the most from our insurance policies. While many people buy insurance on price (whether it be for the house, car or business), most of us really have no idea what our policies cover. John clearly describes “all-risk” versus “named-perils” coverage, water endorsements and the difference between replacement and ACV (depreciated) claims settlements. 
Philip Goodrich introduces Claire to Google’s Jamboard, a multi-functional presentation device. Philip demonstrated the large-screen, interactive display live on Coffee With Claire. While it looks like a basic whiteboard, it features handwriting recognition, Google search integration, allows remote collaboration and meshes the best of web capabilities with video conferencing. Look for Jamboard on future Coffee With Claire episodes.