Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
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S01, Ep 07: Mary Monttein Alonso, Overcoming Stress
Do you know what it takes to overcome stress? Do you have the tools and techniques you need? Today’s episode gives you some tips and ideas on how to make yourself feel better in stressful situations.Mary Monttein Alonso is a transformational life coach, certified facilitator, brain mechanic and energy healer. She knows what it takes to realign the misaligned in your life.
Podcast: Play in new window | Download
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S05, Ep 03: The Amazing Hidden Industry featuring Elizabeth Smalley
It’s been called the amazing hidden industry because billions of dollars are spent each year on it and the public rarely sees the output.
Just how does the business-to-business trade show industry work and who is behind it all?Companies doing business with other companies rely on the face-to-face marketing and selling that trade shows offer. In the past year, over $13.2 billion dollars were spent on trade shows in the US alone with projections of 2 percent growth per quarter. A big part of trade shows are the exhibits and displays that companies rely upon.
Our guest today has spent her career building and managing relationships and exhibits around the world. Let’s talk with Elizabeth Smalley about what it takes to be successful and have staying power in the trade show industry.
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S 03, Ep 01: A New Beginning
Hi and welcome to Coffee with Claire!
Today’s theme is going to be about resilience.
The definition of resilience is the capacity to recover quickly from difficulties; toughness.
At the beginning of anything new, there’s always excitement and an adrenaline rush as you build that something that has never been built before.You figure it out, you put processes together, and pretty soon, you have a well-oiled machine that you understand and know you can depend on.
Then, one day, you hit a snag–something completely unexpected, and out of your control. Everything you worked for is suddenly gone. You’re left standing at a crossroads. Which road do you choose?
Path #1 is easy. You quit. You throw in the towel. You decide that the thing that happened was a sign that you weren’t supposed to do it anymore anyways.
Path #2 is you pick yourself up, gather the pieces you can find, and re-invent and re-create those that you can’t. It takes time and it takes money that you didn’t think you had, but you find ways to make it work.
Not everyone will pick Path #2. It may not be feasible. But those who are successful know there’s going to be up’s and downs. You’re never 100% right, or profitable, or marketable or whatever other adjective you want to inject. However, it’s the people who have resilience in their blood that are willing to try again. Maybe do it a little differently this next time around, but it’s definitely worth it in their minds.
The resilience I am speaking about specifically is Coffee with Claire, and how I came to the conclusion that just because we hit a major bump in the road didn’t mean we veered off the road, took the wheels off the bus, and walked home. Would it have been easy? Sure. But I wasn’t done, and I wasn’t going to give up.
Stay tuned, and follow the path of our show to Coffee with Claire version “2.0”
On the first episode of Season 3 of the show, Claire Billingsley sits down with Paul Maynard, Claire’s Communications Director, to talk about this new beginning. But where’s the new show happening? What can you expect in the new season? And where in the world has Claire Billingsley been? Tune in to find out!
