The first in a series we call “What If?” In this episode, we discover what you really need to know about insurance. Our guest, John Allen, is president and managing agent with Community Insurance Advisors. John’s mission is to set a new standard for the insurance industry. Here John walks us through a thought process of how we should engage an agent and get the most from our insurance policies. While many people buy insurance on price (whether it be for the house, car or business), most of us really have no idea what our policies cover. John clearly describes “all-risk” versus “named-perils” coverage, water endorsements and the difference between replacement and ACV (depreciated) claims settlements.
John has leveraged his passion for people and his attention to detail to grow an insurance business that is a true advocate for his clients.”
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S01, Ep 25: Paul E. Maynard, Face-to-Face Communication
The best and most effective way to interact with people is face to face. Do you have the tools and techniques to allow you to engage people in person? Claire talks with Paul about the best ways to engage people interpersonally.Paul E. Maynard, otherwise known as The Relentless Networker, is an independent marketing, communications and business consultant based in the Dallas. He specializes in building and managing relationships. His work as a social media strategist for small- and medium-sized businesses and his experience as a dimensional marketer qualify him as an expert face-to-face networker.
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S02, Ep 01: David Barnes, Creating a Dynamic Shift in Your Life
If you have ever felt stuck and wanted to make a dynamic shift in your life, this is the episode for you. Our guest discusses how to overcome burnout, find balance and thrive in your new life.David Barnes is a co-founder at Peace Of Mind Overtures and co-author of Taming Your Dragons: Making Peace with Your Emotions and It’s Just Commerce: Returning Balance to Business. He is the co-host of Peace Overtures Radio Podcast available on Speaker and iTunes.
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S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
