Melissa and Claire talk about how NextCareer has helped veterans shape their lives and helped them find new purpose after serving in the military.
Melissa Walker is the President and CEO of NextCareer. A veteran media and human resources professional, Melissa knows how to match talent to enterprises.
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S01, Ep 24: Cindy Baccus, Effectively Communicating Digitally
Do you own your digital footprint? Can you navigate in a digital world? These are skills we are all going to need in today’s world, both professionally and personally. In this episode, Cindy Baccus covers the key things you need to know to be an effective digital communicator.Cindy Baccus is considered an expert in the field of social media and digital marketing and currently serves as an Instructor at Collin College. An expert communicator, having graduated from the prestigious John C. Maxwell leadership and speaking program, Cindy can make even the most complex challenge look simple. She has authored several books and has served and headed several boards.
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S02, Ep 03: Philip Goodrich, Effective Communication with Advanced Technology
Philip Goodrich introduces Claire to Google’s Jamboard, a multi-functional presentation device. Philip demonstrated the large-screen, interactive display live on Coffee With Claire. While it looks like a basic whiteboard, it features handwriting recognition, Google search integration, allows remote collaboration and meshes the best of web capabilities with video conferencing. Look for Jamboard on future Coffee With Claire episodes.Philip Goodrich is part of the BenQ Jamboard team. His over 20 years’ of IT experience with a wide variety of platforms, applications and systems allows him to relate to his clients and their technology needs. A graduate of Southern Illinois University, he has a wealth of technology and sales experience with HP, Xerox, Sun, StorageTek and XIOtech. Philip is not only an accomplished sales person, he is also a musical performer and actor.
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S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
