Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
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S02, Ep 03: Philip Goodrich, Effective Communication with Advanced Technology
Philip Goodrich introduces Claire to Google’s Jamboard, a multi-functional presentation device. Philip demonstrated the large-screen, interactive display live on Coffee With Claire. While it looks like a basic whiteboard, it features handwriting recognition, Google search integration, allows remote collaboration and meshes the best of web capabilities with video conferencing. Look for Jamboard on future Coffee With Claire episodes.Philip Goodrich is part of the BenQ Jamboard team. His over 20 years’ of IT experience with a wide variety of platforms, applications and systems allows him to relate to his clients and their technology needs. A graduate of Southern Illinois University, he has a wealth of technology and sales experience with HP, Xerox, Sun, StorageTek and XIOtech. Philip is not only an accomplished sales person, he is also a musical performer and actor.
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S01, Ep 07: Mary Monttein Alonso, Overcoming Stress
Do you know what it takes to overcome stress? Do you have the tools and techniques you need? Today’s episode gives you some tips and ideas on how to make yourself feel better in stressful situations.Mary Monttein Alonso is a transformational life coach, certified facilitator, brain mechanic and energy healer. She knows what it takes to realign the misaligned in your life.
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S01, Ep 21: Jayne Rios, Empowering Women
WomenOnTV network co-founder Jayne Rios stops by to talk about how empowered women are making a difference.Jayne Rios is a veteran marketing and business professional based in Dallas. With many eyars’ experience in the video production world, she has started, managed and then sold several video and marketing companies. She is the co-founder of WomenOnTV, (AKA, WBTVN).
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