Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
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S03, Ep 04: The Modern Wine Merchant, featuring Rashmi Malhotra
According to Marco Jacober, CEO of Life Hacks, the freelance workforce work force is growing three times faster than the traditional workforce, and the majority of work will be contracted by 2027. Couple this with technology bridging the gap between states and countries, and the accessibility of products and services 24/7, and you’ve got a real opportunity to make a side business work for you..and at some point, if you love it enough, make it your full time “side gig” career.
One of the side gigs I have run across lately is in the wine industry. According to Forbes, US wine consumption has grown from a volume consumption of 370 million gallons in 1993 to a current level of over 770 million gallons. In 2017, $40 BILLION dollars was spent in wine sales. That’s a lot of wine!Like everything else, the wine industry has been impacted by changes in demographics, technology, and budgets. It’s not necessary to travel to France anymore to get high quality French wines. The challenge is, how to get the wines in the hands of the consumers to maximize the quality, minimize the time, and fit into their budget?
The wine world is changing from wholesale to direct sales. The rapid consolidation of grocery, retail and wholesalers is creating a narrower path to market, especially for small wineries and limited production wines. The future opportunity for fine wine producers is to sell direct from the wineries to the consumers. But how do they find those distribution points?
Join me and my next guest, Rashmi Malhotra, as she explains how one of the world’s leading family-owned luxury fine wine companies has taken their 56 years of winery experience, leveraged education, technology and their vision for the future, to create a side opportunity like no other. Stay tuned and learn about Boisset wineries, and how they are bringing their quality wines to a home near you!
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S01, Ep 08: Yes, and…
Do you know the concept of “Yes, and..” from improvisational comedy? In this episode, recorded at a lunchtime networking group in Dallas, Claire shows the crowd (and you) just what it takes to engage people and make conversation and connecting really work. A great example of dynamic speaking and people engagement.Podcast: Play in new window | Download
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S02, Ep 06: Sue Moore, Finding Your Side Hustle
Do you have a full-time job that pays the bills? Do wish you could do something else that would fuel a passion while earning extra money? My guest in this episode is Sue Moore who knows all too well what it means to find a “side hustle” to help s sometimes-depleted bank account. One of the fastest growing segments in the American workforce are side earners–people who keep their regular, full-time job, and then find something to supplement that income with more. This episode covers:
- How to find these opportunities
- What the typical hurdles might be
- Gives you some ideas on how much you can make
- Describes what your daily routine might be like
“Side Hustle Sue” Moore is a “recovering banker” who successfully transitioned from the financial services world into this fast-growing segment of earners. She loves to tell her interesting story and is an inspiration to those who need that push to get started.
Podcast: Play in new window | Download
