Let’s face it, the world of work is changing. Who does what at a company isn’t what it used to be.
And that’s okay.
The outsourcing of jobs, responsibilities, and skillsets beyond the core capabilities of a company is an efficient way to get things completed. Bringing in talent specific to a function is a great way to maximize people power. It is a way of ensuring everything in a company gets done and done well.
Our guest today knows what it is like to have to navigate a variety of organizations and their numbers from the back office to the boardroom.
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S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level! -
S 03, Ep 01: A New Beginning
Hi and welcome to Coffee with Claire!
Today’s theme is going to be about resilience.
The definition of resilience is the capacity to recover quickly from difficulties; toughness.
At the beginning of anything new, there’s always excitement and an adrenaline rush as you build that something that has never been built before.You figure it out, you put processes together, and pretty soon, you have a well-oiled machine that you understand and know you can depend on.
Then, one day, you hit a snag–something completely unexpected, and out of your control. Everything you worked for is suddenly gone. You’re left standing at a crossroads. Which road do you choose?
Path #1 is easy. You quit. You throw in the towel. You decide that the thing that happened was a sign that you weren’t supposed to do it anymore anyways.
Path #2 is you pick yourself up, gather the pieces you can find, and re-invent and re-create those that you can’t. It takes time and it takes money that you didn’t think you had, but you find ways to make it work.
Not everyone will pick Path #2. It may not be feasible. But those who are successful know there’s going to be up’s and downs. You’re never 100% right, or profitable, or marketable or whatever other adjective you want to inject. However, it’s the people who have resilience in their blood that are willing to try again. Maybe do it a little differently this next time around, but it’s definitely worth it in their minds.
The resilience I am speaking about specifically is Coffee with Claire, and how I came to the conclusion that just because we hit a major bump in the road didn’t mean we veered off the road, took the wheels off the bus, and walked home. Would it have been easy? Sure. But I wasn’t done, and I wasn’t going to give up.
Stay tuned, and follow the path of our show to Coffee with Claire version “2.0”
On the first episode of Season 3 of the show, Claire Billingsley sits down with Paul Maynard, Claire’s Communications Director, to talk about this new beginning. But where’s the new show happening? What can you expect in the new season? And where in the world has Claire Billingsley been? Tune in to find out! -
S04, Ep 10: Creating the Ultimate Real Estate Experience featuring Tonya Walker
In today’s buying and selling markets we always hear about “the experience.”
Well, just what is the buying experience and why should it matter to me?
When it comes to buying a home, probably the biggest purchase anyone makes in their lifetime, it is incredibly important. Having the right team in place to help you find and then buy the home of your dreams is more than salesmanship and bravado. It’s about experience, market savvy and a passion for the business – and your clients.
Our guest today has made a career from building relationships and focusing on outstanding results for her clients. Let’s talk with Tonya Walker about what sets her apart from her peers and how she creates the “Ultimate Real Estate Experience.”
