What does it take to be an effective small business owner? Susan and Claire have an animated discussion around what it takes to start, build and maintain a successful small business.
Susan Hamilton is the Founder and CEO of OffBeat Business Media, an organization dedicated to rebuilding American business influence locally, nationally, and abroad.
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S01, Ep 11: Shelby (Miles) Carino
How good are you at setting goals—and then keeping them? Do you know the SMART method? In today’s episode, we talk about how to use this formula, find your power within and then see results from your collective efforts.Shelby (Miles) Carino is a psychic and seer who helps people to understand who they are and how best to awaken within themselves the power to overcome any obstacle.
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S02, Ep 02: Robi Ley, The BOOTS Method of Belief
Do we REALLY believe in what we do? Is belief an integral part of your life? In today’s episode, the first in a series, we start our discussion of the BOOTS (believe, overcome, own, trust and serve) method of a belief system.Robi Ley is the owner and lead communication coach at WordCrafter Consultants. Robi believes that every person has a story. Her business is about helping people tell their story.
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S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
