Do you know the concept of “Yes, and..” from improvisational comedy? In this episode, recorded at a lunchtime networking group in Dallas, Claire shows the crowd (and you) just what it takes to engage people and make conversation and connecting really work. A great example of dynamic speaking and people engagement.
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S03 Ep05, The Customer Service Experience with Chris-James Cognetta
Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level! -
S01, Ep 39: Dr. Ed Lewellen, Personal Relationships
What do you need to do to take control of the personal relationships in your life? Dr. Ed discusses with Claire how to best manage these relationships and yourself using his proven techniques.Dr. Edward Lewellen holds an Honorary Doctorate of Divinity, Certified Master Executive Coach, Master NLP Practitioner, Master Life Coach and has an MBA in Management. He has consulted with businesses, universities, and Chambers of Commerce on value-adding business forums and topics.
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S01, Ep 30: Todd Drake, Overcoming Obstacles and Thriving
Everyone has had some kind of adversity in their life at some point. Some things are extremely visible to others; sometimes it’s not so easily seem by a bystander. However, no matter what way it shows up, it still can derail you. It’s a choice to face it and figure out a way to work it out. Sometimes we can figure it out on our own; sometimes we need some help.Our guest today, Todd Drake, has overcome some tremendous obstacles and thrived on the other side. He is the president and owner of Todd Drake Diamonds. A veteran of the corporate world, he got away from the grind and helped his family in areas where he was trained, to help them take their business to the next level. A competitive athlete, too, Todd enjoys a great game of baseball when he can pry himself away from his business.
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