Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!

The mindset of an entrepreneur is their strongest asset. It’s their imagination that dreams up the idea, their strategic thinking and planning that allows the plan to unfold, and their determination and will power that gets them through the uncharted waters. It’s patience and persistence that keeps them going.

However, in this fast-paced world in which we live, we don’t always allow ourselves down time, we can forget to slow down and recharge our batteries. So, how do we, as entrepreneurs, keep ourselves moving forward at the speed of light, while also taking care of ourselves and get balanced?

That’s where mindfulness steps in. John Edmonson, Director of Wellness and Life Coach at Healing Springs Ranch, has a fascinating approach to mindfulness and it’s end goal. In today’s episode, John will answer these questions and more.