Have you ever had a bad customer experience? Odds are you have. Fact is, a lot of us tend to run into some rough customer service from time to time. And usually it’s understandable, but it’s never acceptable. And when it comes to poor customer service, the problems don’t start with your customers – they start with your employees. Just ask Chris-James Cognetta. He’s a consumer experience expert, and today on a brand new episode of Coffee with Claire, he’s sitting down with Claire to talk about how customer service can be tailored at a management level, what that can mean for your employees, and how you can shift your thinking to have a customer-focused business at every level!
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S01, Ep 12: Billy Johnson, Servant Leadership
Are you more of a mentor than you are a boss? Then you just might be a servant leader. Today’s episode deals with some of the best examples of what it takes to be a servant leader and how they are being developed.Billy Johnson is the Director of the Professional Leadership Program at the University of North Texas, which is housed in the College of Business. The Professional Leadership Program is a nationally recognized mentoring program, which matches students up with successful executives all over North Texas, and helps the students get ready for the business world before they get into the business world.
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S03, Ep08: Laughter, Fun and Passion at Work featuring Joel Zeff
How many of you, as business owners, make it a point to laugh every day? Or how many of you get mad at your employees for laughing too loud or having a good time at work?Did you know that laughter at work is one of the best ways to develop creative thinking? Did you know that employees who enjoy their work environment are more loyal to the company, creating less turnover and they call in sick less?
Aren’t those big contributors to your company’s productivity and profitability?
Maybe you should be looking just as much at the laugh lines on your employee’s faces as you do to the bottom line of your P&L statements! On this episode of Coffee with Claire, our guest is public speaker and author Joel Zeff. Joel has made it his mission to remind corporations that fun and passion are pathways to success.
Stay tuned to learn more about his take on speaking, teamwork and leadership viewed through the lens of mindful playfulness!
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S02, Ep 04: John Allen, The What If Series on Insurance
The first in a series we call “What If?” In this episode, we discover what you really need to know about insurance. Our guest, John Allen, is president and managing agent with Community Insurance Advisors. John’s mission is to set a new standard for the insurance industry. Here John walks us through a thought process of how we should engage an agent and get the most from our insurance policies. While many people buy insurance on price (whether it be for the house, car or business), most of us really have no idea what our policies cover. John clearly describes “all-risk” versus “named-perils” coverage, water endorsements and the difference between replacement and ACV (depreciated) claims settlements. John has leveraged his passion for people and his attention to detail to grow an insurance business that is a true advocate for his clients.”
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